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Top Five Ways that Custom Software Helps Workflow Management

Top Five Ways that Custom Software Helps Workflow Management

October 15, 2018
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Custom software

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Poor workflow can derail an entire business, but why even settle for average workflow when you can take it to the next level? Optimized workflow solutions will help you create a culture of efficiency and stability. For businesses, this could mean increased revenue. For government entities, it means quickly resolving issues. With any entity, whether business or government, a good workflow means better customer and client satisfaction. Ayoka Systems can build the custom software solution that you need to graduate from the humble to-do list.

Incoming an Outgoing Communication

First, custom software will improve the first part of your workflow: communication. We’ve discussed how custom software can improve communication, but today, let’s focus on how better communication can improve your workflow. For many entities, workflow begins with a client or customer request. With workflow-optimized software, you can automatically route incoming customer communication to the right department. This way, you remove three or four unnecessary exchanges from the process. Client communications will go exactly where they need to go right away.

Next, custom software will also improve outbound communication. You’ll speed up the process that allows the company to communicate with its customers. Furthermore, when you use workflow-optimized software, you’ll notice better communication within the company itself. Whether you work in the manufacturing industry, retail, a government entity, or any other multi-step field, people at different steps in the process can communicate quickly with one another. They’ll catch mistakes, report changes, and perform other communication that will bring efficiency and quality.

Time Frame Management

Custom workflow solutions will also help you manage your time frames for different projects. You can set up to-do lists, due dates, and intermittent tasks. These time frames will ensure that work gets done on time. They also prevent you from losing track of important calendar information for your projects. Furthermore, custom software for workflow ensures that everyone stays on the same page when it comes to due dates. For tasks that don’t get completed within the right time frame, you can have automatic escalation and routing. This way, time-sensitive tasks can move to the front of your priority list. As a result, you’ll prevent customer dissatisfaction.

Consistent Tracking

Consistent tracking in your custom software will also help you manage your workflow. For example, Ayoka once helped a government entity that struggled with its citizen service requests. Citizens used pen and paper to write their requests, and then manually delivered them to the City department. This method led to inconsistencies in workflow. City employees couldn’t accurately track the order of request arrivals. Furthermore, there was a lack of communication about which tasks were completed and which ones still needed work. As a solution, Ayoka developed a custom software that improved workflow tracking. This government entity now has consistent tracking for various tasks. They can complete projects in order of importance, and they can track the different stages of completion. As a result of this new software, the citizens themselves can now track their own requests, and citizens have expressed increased satisfaction with this particular government entity.

Overall Improved Efficiency

Of course, the presence of a custom software solution will also improve your workflow efficiency. When your software was designed to work specifically with your needs, every step in the process becomes more accurate and more efficient. Each department has its own access to the workflow-enhancing software. You’ll reduce or eliminate the pauses that come from software glitches. Instead of working around different software problems and complications, you’ll find your software working for you, which is exactly as it should be.

Business Intelligence Reports

Finally, custom software gives you the option of business intelligence reports, which keep you updated on the progress of open tasks. They also help you determine the success of previous projects. You can get an up-to-date view of all of these different projects so that you can spot inconsistencies in workflow and take steps for improvement. You’ll improve workflow-related decision making in every aspect from financial decision making to daily to-dos. With custom report solutions and options for automation, you’ll have a clear way to notice patterns in data that can improve your own workflow and the workflow of everyone else who works with the company.

Custom Software

Are you ready to improve your workflow and complete more tasks within a smaller amount of time? Ayoka Systems has exactly what you need. We’ve developed custom workflow solutions for all types of industries, and we’ve been creating these solutions for more than a decade. If you need custom software to take your efficiency to new heights, the development team at Ayoka would love to help. When you’re ready to simplify your tasks and strategies, get in touch with Ayoka. You can tell us about the areas that you would like to improve, and we’ll create your perfect software solution.