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How Service Industries Can Capitalize on Custom Software

August 30, 2016
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Photo by Mike Wilson on Unsplash

Photo by Mike Wilson on Unsplash

Custom software is the most durable and effective investment any business can make, and this is especially true of service industries. Businesses in the service industry face specific demands other businesses do not. This is in part thanks to the amount of time and attention they must spend on each customer. Customer service is the heart, soul, arms, and legs of any service industry business. On top of this, these same businesses often face dramatic seasonal shifts in demand, making their business difficult to manage both in front of and behind the counter. Fortunately, custom software development services can help businesses on both these fronts.

Software Can Serve

It’s easy to see software as nothing more than an expensive, digital flyer. That isn’t true, though. Today’s market occupies the Internet as much, or even more, than physical locations. Companies can grow from garage start-ups to sprawling businesses with stock options and international sales without a single storefront. Although much of the service industry depends on physical locations, it’s a mistake to believe your service starts once a customer walks through the door. Service really begins when potential customers find you online. Your online presence will often determine the type and number of customers who will follow through with a purchase of services in person.

It’s vital to use custom software that not only suits your business, but also your customers. If you’re hesitant to invest in custom software development, consider what your online presence says about your business. Do you have a basic website with information, or do you have a web or mobile app that allows customers to get a taste of your services in advance? Can potential customers schedule via the medium through which they found you, or will they have to stop and make a call? Do you have apps that interact with the customer, or just static information? The Internet was designed for communication, and unlike a newspaper ad, flyer, or billboard, apps give potential customers the chance to immediately respond. Why restrict your customers?

All of this goes beyond the simple fact that, in the service industry, the customer is always supposed to be right. If you don’t make an effort to serve your customers from the first moment of contact, chances are high that they will find another service that will. Your front door has moved. It is no longer part of your physical location. The front bell rings the moment someone clicks on your business’s name online.

Custom Software Is Flexible

Every business grows, sees temporary losses, and enjoys peek seasons. Unfortunately, this demands a good deal of flexibility from your software. The vast majority of programs cannot keep up with these changes. The service industry sees more of these changes than nearly any other type of business, which makes finding workable software particularly challenging.

Custom software development services can help. By working with a team of professionals to develop a system that works through constant changes, you put yourself ahead of the competition and save time you could spend on your customers. Service industry professionals know that it’s important to get a professional for complex work, and they also know that custom products are superior to mass-produced or ready-made versions. Don’t forget that custom software development is a service, too, and the providers will already have a degree of insight into the service industry.

You could just adapt how you use your software based on shifting demand, but that will take precious time away from your business. This is especially problematic when adjusting for peaks. If your business is already facing more demand than usual, why would you voluntarily spend a greater amount of time handling needless details behind the scenes?

Running a business in the service industry is a demanding challenge. The reward is worth that challenge, though, and custom software can ease the burden of any business owner. Hiring custom software development services to create a web or mobile app for your customers is not only good marketing, but also excellent customer service. Demonstrate your commitment to service up front, and you’ll build customers’ confidence in the reliability of your primary services. Behind the scenes, custom software can save valuable labor and time better spent on the customers. Mass-produced software may not even be doing its job efficiently for businesses in the service industry. With the wild changes of seasonal demand in the majority of the service industry, it’s possible to lose all the money you saved on cheap software by investing endless hours of labor into adjustments and updates. Regardless of what kind of software you are looking to improve, front-end or back-end, consider getting custom products. They will serve you and your customers better than any premade competition.

How Custom Software Offers Better Reporting

July 12, 2016
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Photo by William Iven on Unsplash

Photo by William Iven on Unsplash

 

You ran out of product once again because of your flawed reporting system. You let out a heavy sigh as you have to now pick up the phone and tell the client what happened. You aren’t surprised when the client gives you a tight deadline and hints that they no longer want to work with you. You just lost your biggest client all because of your reporting system.

When it comes to using reports to manage your business, you need an internal business application that is on point, fast, and reliable. If your software isn’t up to the challenge, then it is time to move on. Luckily, custom software can help solve the issue before it becomes a bigger nuisance than it already is. Custom software can once again save you time, money, and give you that competitive edge in your industry. Here’s how.

 

Product Monitoring

 

Keeping an eye on product can get overwhelming. If a report is inaccurate, it can throw a whole wrench into your business system. Orders get delayed, clients get angry, and your business suffers. Create a reporting system that simplifies keeping track of inventory. Custom software can allow for real-time reporting so you will always be on top of supply and demand. Never fall behind again because of your reporting system.

 

Cognizant of Time

 

Proper management of your time plays a large role when growing your business. A custom made reporting system is a great way to help keep your timeline in check. Detailed reporting and analysis on critical data will maintain better operations and free you up so you can focus on more important tasks. Using the correct business application to capture data will save you time better spent in other aspects of the company.  

 

Competitive Edge

 

Want to be the best of the best in your industry? Then you’ll need great reports to help you get there. Custom software will give you a better insight on where to make improvements in your company.

Say you want to see how your latest campaign is doing. With custom software, you can tailor your reporting system to run a report specifically for that data. Now you can take that report and compare it against the market. Custom built reporting systems make it easier to see how you can make the campaign even stronger.  

 

Options

 

Off the shelf software is built for your industry, but not exactly for your company’s specific needs. When you build your own software, especially here in the USA, you’ll get to pick and choose what you want to include and exclude in your reporting system. Creating filters to show the dimension and metrics you care about will again save you time, money, and help your business to succeed.

 

Employee Improvement

 

Employees want to do their best and with custom software you’ll have the knowledge to help them to succeed. Perhaps you notice that a certain department seems to be having issues. With a custom built internal business application you can zero in on the issue. Now, you know what to look out for and employees do too.

 

Data Driven Businesses Do Better

 

A data-driven business is when every person within the organization uses data to make better business decisions. As your business grows, so does the complexity of monitoring all aspects of the company. Having an accurate and reliable reporting system is the only way to keep everyone on track working together to obtain the same goal. A custom made reporting system will allow each department to closely monitor their aspect of the business.

 

Budget

 

Now you may be asking yourself, “This all sounds great! But won’t it cost me a fortune to build an internal business application like this?”

Actually, custom software can save you from unnecessary spending. For example, take running a report to see how much product you currently have sitting in your warehouse.  Inaccurate or vague reports show that you are low on product. Based on the report you buy some more. Later, after the order goes through, you find out that you had enough. This little glitch from your report has now interfered with your budget.

The reporting that custom software provides will prevent scenarios like that from happening. That in itself is worth spending the money to build your software versus using an off the shelf product.

The programmers at Ayoka systems understands what a business needs to succeed here in the USA. When you chose to work with Ayoka, you will get a timely response and up to date software. Ayoka will create internal reporting applications that will indicate where you can make improvements to help grow your business. Contact Ayoka for more information on how building custom reporting tailored to your business will make you stand out in your industry.

When Your Current Software Can’t Keep Up

June 28, 2016
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Photo by Tetsuya Tomomatsu on Unsplash

Photo by Tetsuya Tomomatsu on Unsplash

Oh no! Your software has crashed again, causing you to scramble to pick up the pieces. Your business is too important to deal with constant software problems.

But how do you resolve the issue?

You could upgrade to the next version of software you are using. You could also try resolving the issue over the phone with technical support that may or may not be here in the U.S. You could even try fixing it yourself.

The problem is, your software is slowing you down and none of these solutions seem to be resolving it. If you have ever experienced the following issues, then you may want to think about upgrading to custom software.

IT issues are eating up time
Feeling stuck in the mud because systems are down again? Or perhaps you keep missing deadlines because of your company’s current system. If you so, it sounds like it is time to consider a software overhaul.

Your current software is too slow on the administrative side of business. With custom software, you can create exactly what you need to speed things up in that area of the company. When you decide to use custom software, you will work directly with a software developer here in the U.S. Should a technical issue arise, the IT personnel are close by and will resolve the matter in little to no time.

IT issues are hurting your credibility
Being behind by a day or two because of IT issues can make or break your company’s credibility. Suppose your software is causing you to miss deadlines. Or maybe your software is providing work that doesn’t meet a client’s standards. You could lose their business as well as future business. Others may see you as careless or even as a risk to partner with.

In 2014 Apple was forced to pull the iOS 8 update. Phones were freezing up and users were having all sorts of problems. Something as simple as a glitch in Apple’s system embarrassed the company. Don’t let this happen to you and your company. Always be the best in your industry with software that suits you.

Misconfigurations are impacting performance
Using poorly supported software can affect an entire company.  If your administrative assistants aren’t able to submit an order for a product, it slows down your manufacturing team and could cause you to miss your next shipment.

Get the job done with software that mirrors your needs. Should an issue arise, you now have control of your own intellectual property. With custom software, you will experience fewer delays and remain productive.

Impacting revenue
Every minute lost to software issues is a loss of productivity, which results in a loss of revenue. It is estimated that 59% of Fortune 500 companies lose an average of 1.6 hours per week because of unplanned downtime. This results in millions of dollars of lost revenue.

There is a solution. A U.S. based software company understands what it is like to be a business owner here in the States. Having tailored instruments allows you to complete projects with little to no delay. Custom software development makes it so that you will never experience a high loss of revenue.

Software won’t support a growing company
A growing company means growing services or products. It is counterproductive to force a dated system to keep up with your business. When you find yourself struggling to grow your business, that is a clear sign you need to update your software.

You could just upgrade to the next version of software you are currently using. But the thing is, those upgrades won’t necessarily help grow your business. A fresh start with custom-tailored software gives you the opportunity to add something new, like mobile software. With custom software, you will be able to reach more people and grow your customer base.

So what next?

Start fresh
Custom software benefits several aspects of a successful business. Operations won’t come to a screeching halt because of IT issues. Working with a company based here in the U.S. will make resolving IT issues fast and efficient. Also, it is key to have software that will help grow your business.

Don’t waste valuable time dealing with dated software that is beginning to weigh on you. Rather, try starting fresh and choose to work closely with Ayoka System’s developers. Together you will create the perfect software to suit your company’s every need.

 

Buying Custom Software? Don’t Make These Mistakes

May 12, 2016
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Photo by Markus Spiske on Unsplash

Photo by Markus Spiske on Unsplash

From time to time, you might realize that your generic software isn’t producing the results you had hoped. Maybe your company goals don’t quite fit within the results this software can offer, or maybe your company has grown, and “on the shelf” software no longer supports the data you wish to process. Whatever the reason your old software is failing you, it might be time to consider buying custom software. Before you purchase custom software, make sure you don’t make these common mistakes.

Expectations are impossible to meet

The idea of custom software can often send expectations soaring. When you have the option to design something specifically for your company, you might  believe that the sky is the limit. Custom software does offer great customization, but there are limits to what can be produced.

The first limitation of custom software is related to cost. More complex software takes longer to create and costs more than a basic software design. Businesses run on a budget, and the custom software you choose must fit within your budget.

Another custom software limitation is technology. New technology is being developed every day, but some expectations can exceed present capabilities. When you are buying custom software, be sure and discuss your expectations with your developer in order to make sure everyone is on the same page, so everyone will leave the experience on a good note.

Software is too complex

Another major mistake you can make when buying custom software is choosing a software that is too complex. When you work with a custom software developer, you have to keep in mind that your employees will have to be trained to use the software that is created. Sure, there are some amazing features that can be developed, but if they are too complex to teach to your employees, then your employees will not use the software.

The more training required, the more time will be taken away from production and/or services. The same can be said for features created for your company’s website. If the software is too difficult for the customer to use or understand, they won’t use it, or worse, they will choose another competitor to work with. It is understandable that flashy, new technology is eye catching, however, if it is too complex, it will not work for your company. Talk with your custom software developer about your company’s needs, and try to find the simplest way to solve your problem.

Deadlines are too rigid

In the business world, everyone lives and dies by the deadline. That’s not so with custom software. Your software delivery timeline often depends on which features you decide to use. New features bring more code, and because the features are customized to your business, the code is often new as well. Once the code is developed, there will have to be a testing period where all of the bugs will need to be worked out. There is no real way to estimate the exact timeframe for this. Several simulations must be run of all possible scenarios in order to make sure the software is running smoothly and correctly. If there are any glitches, the code must be corrected and tested again. It’s definitely good to set a date to shoot for completion, but it would be wise to understand that there has to be flexibility to receive quality custom software that can give your business the competitive edge.

These three common mistakes when buying custom software are easy to avoid, if you know they exist. Now that you do, hopefully, your custom software buying experience will be much more enjoyable and successful.